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Industry-leading Customer Experience

Be wary of commission software vendors that promise DIY and self-service. At Performio we have been living and breathing incentive compensation for 15+ years and we know that providing a great product is necessary, but not sufficient. Data feeds and plans change, comp administrators turn over, and your company’s objectives evolve. Have peace of mind knowing we’ll be with you every step of the way. From free support to a dedicated customer success team we are committed to making your incentive comp program successful.
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Training & Support

What You Get

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Full implementation as detailed in Scope of Work
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Customized Solution Workbook
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1:1 onboarding training
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Dedicated Customer Success Manager
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Customized Performio Handbook
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Regular product updates
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Access to online learning in The Knowledge Base
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Dedicated 1-on-1 admin training as needed
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Global support
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Modifications to existing reports & data sources

Add-On Services

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Configuration for major plan changes
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Advanced reporting and adding new data sources

Deployment

We’re with you every step of the way

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Implementation Detail

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Discovery & Design

  • Kick-off Workshop
  • Business Requirements
  • Definition & Baseline
  • Solution Design
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Setup & Configuration

  • Set up & Configuration
  • Site Set up
  • Solution Configuration
  • Show & Tell
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Customer Onboarding

  • Knowledge Base Training
  • Product Administrator Training
  • User Acceptance Testing
  • (UAT) Support
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Go Live

  • Go Live
  • Security Review
  • Display Options
  • Communication Support

Why vendor support is important

3 key factors to achieve success with B2B software

fit
Excellent product fit
commitment
Customer commitment
hands
Strong vendor support
Software can be a powerful part of your organization. But a great product and a group of committed business users is not enough, you need a vendor that is as invested in your success as you are.

World-Class Services

Since inception, we’ve saved more than one million administrative hours and calculated more than $2 billion in commissions.

Used by large global enterprises such as Veeva, Johnson & Johnson, and Vodafone—as well as growing mid-market companies—Performio is a new breed of sales compensation software that combines the enterprise-grade functionality that you need with the ease of use you’ve come to expect from modern software applications.

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We’ve seen it all:

Our team of commission experts has been solving comp challenges for 15+ years.

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Happy customers:

We’re proud to rate highest on service quality on Gartner and enjoy a 98.1% customer satisfaction rating.

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Fast service:

With a 1 min. 46 min avg. response time and nearly a ⅓ of cases resolved in one day, we move quickly to solve your problems and keep your comp program running smoothly.

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Breadth of experience:

We serve customers in over 27 industries - from small businesses with less than 30 sales reps to global enterprises with over 3,000 reps.

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Fast implementations:

Our team of commission experts will help you configure Performio to your unique needs and get you up and running in weeks.

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Global Support:

Around-the-world support from teams based in the US and Australia.

Don't take our word for it - see what our customers have to say

Our Customers

Software


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  • BrowserStack
  • Veeva
  • WPEngine

Cybersecurity


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  • cybereason
  • fortified
  • ava

Financial Services


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  • Bankwest
  • OnDeck
  • Wedbush

IT Services


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  • ascend
  • service
  • yorktel-1

Manufacturing


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  • Amphenol
  • Chargepoint
  • Fuji Xerox

Marketing & Advertising


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  • REA Group
  • JCDecaux
  • Simpli.fi

Media & Telecommunications


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  • Nexstar
  • Optus
  • Vodafone

Medical Devices


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  • cerapedics
  • Henry Schein
  • Drager

Pharmaceuticals


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  • AstraZeneca
  • Boehringer
  • JJ

Ready to get started?

Drive a high-performance sales culture with Performio – we’ll show you how.