Customer Experience | Performio

The Incentive Compensation Management Software You Always Wanted

Be wary of commission software vendors that promise DIY and self-service. At Performio we have been living and breathing incentive compensation for 15+ years and we know that providing a great product is necessary, but not sufficient. Data feeds and plans change, comp administrators turn over, and your company’s objectives evolve. Have peace of mind knowing we’ll be with you every step of the way. From free support to a dedicated customer success team we are committed to making your incentive comp program successful.

Full implementation as detailed in Scope of Work

Customized Solution Workbook

1:1 onboarding training

Dedicated Customer Success Manager

Customized Performio Handbook

Regular product updates

Access to online learning in The Knowledge Base

Dedicated 1-on-1 admin training as needed

Global support

Modifications to existing reports & data sources

Implementation Detail

Discovery & Design

Kick-off Workshop

Business Requirement

Definition & Baseline

Solution Design

Setup & Configuration

Set up & Configuration

Site Set up

Solution Configuration

Show & Tell

Customer Onboarding

Knowledge Base Training

Product Administrator Training

User Acceptance Testing

(UAT) Support

Go Live

Go Live

Security Review

Display Options

Communication Support

We’ve seen it all!

Our team of commission experts has been solving comp challenges for 15+ years.

Performio’s World-Class Service

Since inception, we’ve saved more than one million administrative hours and calculated more than $2 billion in commissions. Used by large global enterprises such as Veeva, Johnson & Johnson, and Vodafone—as well as growing mid-market companies—Performio is a new breed of sales compensation software that combines the enterprise-grade functionality that you need with the ease of use you’ve come to expect from modern software applications

Fast service

With a 28 min avg. response time and nearly a ⅓ of cases resolved in one day, we move quickly to solve your problems and keep your comp program running smoothly.

Performio’s World-Class Service

Since inception, we’ve saved more than one million administrative hours and calculated more than $2 billion in commissions. Used by large global enterprises such as Veeva, Johnson & Johnson, and Vodafone—as well as growing mid-market companies—Performio is a new breed of sales compensation software that combines the enterprise-grade functionality that you need with the ease of use you’ve come to expect from modern software applications

Thorough implementations

Our team of commission experts will help you configure Performio to your unique needs and get you up and running in weeks.

Performio’s World-Class Service

Since inception, we’ve saved more than one million administrative hours and calculated more than $2 billion in commissions. Used by large global enterprises such as Veeva, Johnson & Johnson, and Vodafone—as well as growing mid-market companies—Performio is a new breed of sales compensation software that combines the enterprise-grade functionality that you need with the ease of use you’ve come to expect from modern software applications

Happy customers

We’re proud to rate highest on service quality on Gartner and enjoy a 98.1% customer satisfaction rating.

Performio’s World-Class Service

Since inception, we’ve saved more than one million administrative hours and calculated more than $2 billion in commissions. Used by large global enterprises such as Veeva, Johnson & Johnson, and Vodafone—as well as growing mid-market companies—Performio is a new breed of sales compensation software that combines the enterprise-grade functionality that you need with the ease of use you’ve come to expect from modern software applications

Breadth of experience

We serve customers in over 27 industries - from small businesses with less than 30 sales reps to global enterprises with over 3,000 reps.

Performio’s World-Class Service

Since inception, we’ve saved more than one million administrative hours and calculated more than $2 billion in commissions. Used by large global enterprises such as Veeva, Johnson & Johnson, and Vodafone—as well as growing mid-market companies—Performio is a new breed of sales compensation software that combines the enterprise-grade functionality that you need with the ease of use you’ve come to expect from modern software applications

24x7 Global Support

Around-the-world support from teams based in the US, Australia, and Europe. We're here for you 24 hours a day, 7 days a week.

Performio’s World-Class Service

Since inception, we’ve saved more than one million administrative hours and calculated more than $2 billion in commissions. Used by large global enterprises such as Veeva, Johnson & Johnson, and Vodafone—as well as growing mid-market companies—Performio is a new breed of sales compensation software that combines the enterprise-grade functionality that you need with the ease of use you’ve come to expect from modern software applications

Thorough implementations

Our team of commission experts will help you configure Performio to your unique needs and ensure ROI with accurate, streamlined commission processes.

Performio’s World-Class Service

Since inception, we’ve saved more than one million administrative hours and calculated more than $2 billion in commissions. Used by large global enterprises such as Veeva, Johnson & Johnson, and Vodafone—as well as growing mid-market companies—Performio is a new breed of sales compensation software that combines the enterprise-grade functionality that you need with the ease of use you’ve come to expect from modern software applications

The team at Performio has exceeded our expectations at every turn. Having been through an end to end rollout of their software through many parts of our business, they have consistently delivered and added value to our incentive management process, ensuring we’re measuring the right things and rewarding our staff appropriately.”

Ian Calpin

Head of Distribution & Regional Expansion

Vodafone

We looked at a couple of other companies for a system that wasn’t too technical, was visually appealing and was easy to administer. These were things that set Performio apart from the other systems. In my mind, Performio was way better than anything else we saw.

Brian Maring

Senior Financial Analyst

Service Express

I don't think any other company would provide the value that Performio has just from a customer service perspective. All these commission tools are basically doing the same thing. So, what separates one company from another? For Performio I would say it’s hands down their support. It's nearly instantaneous with them, where I’ll get a thoughtful answer within a couple of hours.

Krysten Macklosky

Lead Finance Analyst

Validity