Evaluate ICM solutions by the factors that matter most to you

How this scorecard helps you evaluate ICM vendors

This scorecard is built from the same framework used in Performio’s ICM Buyer’s Guide. It applies the ten core decision factors that shape real-world ICM performance including agility, data management, scalability, and support quality—so you can evaluate your vendor shortlist with confidence.

How to use the scorecard:

1. Make a copy of the workbook in Excel or Google Sheets.
2. Define your decision factors and confirm what matters most for your organization.
3. Assign weights to each factor.
4. List your ICM vendor candidates.
5. Score each vendor across all factors to generate a weighted result.
6. Use the final output to guide internal discussions and narrow your shortlist.